# Work Order Entry ## How to understand Work Orders Work orders are submitted via email, Electronic Data Interchange (EDI), or are input by the customer through the TZ web application. Customers are usually Freight Forwarders, unless the load is dispatched directly by the SS line (i.e., Freight Forwarder paying the SS line for inland transport). Customers can also be a receiver or a shipper if they have a truck broker authority license. When an order is received, they are input into the TZ web application by a dispatcher as outlined below. {% hint style="info" %} Work orders come in many different formats, so each one will be different. Use the example work order information on this page to understand what information is available in each work order you receive, where that information is located, and how best to input that particular work order into the TZ web application. {% endhint %} In this example, the SS Line Bill of Lading number is input into the work order page in the TZ web application, and the Reference number above is located at the top left of the customer work order. ![](/files/-MGMFmDoQ094U5s2tcj4) The Pickup Address is added to Route 1 on the Work Order. The Delivery Address is added to Route 2 on the Work Order. ![](/files/-MGMFp_h6WSlHls9M228) The Container Number, Seal Number, Container Type and Size, as well as the weight, are input as shown in the image below: ![](/files/-MGMJAG6QTTN5SVC0JII) ## Import Container Information Each Import container should have the following information identified and entered into the TZ web application. * Container Number * Seal Number * Bill of Lading * Container Size * Container Weight * Commodity * Where Cargo is Originating From * Where Cargo is Going (Consignee) ## Export Container Information Each Export Container should have the following information identified and entered into the TZ web application. * Booking Number * Container Size * Container Weight * Commodity * Where Cargo is Originating From/Shipper * Where Cargo is Going to be Returned to: Rail, or Port (referred to as *Terminals* in the TZ web application) ## Operation Types ![](/files/-MGMZrhvcVVW4w1mR3vx) ## Import Operation Types * CHASSIS PICK UP * PICK UP AT * PREPULL TO YARD * PULL FROM YARD * DELIVER TO CONSIGNEE * LOAD DROP * EMPTY PICKUP * EMPTY RETURN * CHASSIS RETURN ## Export Operation Types * CHASSIS PICK UP * EMPTY PICK UP * PREPULL TO YARD * PULL FROM YARD * LOAD AT SHIPPER * EMPTY DROP AT SHIPPER * LOAD PICK UP * RETURN LOAD TO * CHASSIS RETURN ## Live Load A Live Load Export is created with only one route, starting with an empty pickup at the depot, with the driver then taking the empty chassis to the shipper. The container is then loaded at the shipper while the driver waits. Once the container is loaded, it is taken by the driver to the terminal (either port or rail). {% hint style="info" %} Live Loads in TruckerZoom are always Exports as opposed Live Unloads are Import Work Orders. {% endhint %} ![](/files/-MGMdolSlg4JIm9DxTg8) ## Live Unload A live unload is also created with only one route, starting with picking up the container at the rail terminal. The container is then driven to the Consignee and is unloaded while the driver waits. Once the container has been unloaded, it is then driven back to the rail terminal. {% hint style="info" %} Live Unload (Imports) are made by one route containing three operations: * *Pickup at* Terminal (rail or port) * *Deliver to* (Consignee) * *Empty return* (Depot) {% endhint %} ![](/files/-MGMeSWglEG2nYQCOTrz) ## Pre Pull A Pre Pull is when a container is taken to an individual trucking companies yard before delivery in order to lower costs associated with container storage. The rail company will generally cost $100 - $200 dollars per day, whereas the trucking company yard storage is available for a fraction of the rail storage cost, with an additional Pre Pull Fee that is charged for transporting the container to the trucking companies yard. {% hint style="info" %} The Last Free Day (LFD) is the last date on which a container must be picked up before it is charged a storage fee. {% endhint %} ![](/files/-MGMflMKwS9G6G3Wz4MS) ![](/files/-MGMgUb_5xwSZp9cxTIc) ## Load Drop A load drop is when a driver delivers an import loaded container at the consignee's warehouse to be loaded at a later date or time. ![](/files/-MHtBN2ZZ4SAu36qFbS5) ![](/files/-MHtBPkNNxk80WfDcwgz) ## Import Route Examples Please follow the below examples for how to structure routes for Imports in the TruckerZoom web application. ### Live Load Import #### Route 1 Pick Up at\ Deliver to Consignee\ Empty Return ### Pre Pull Import #### Route 1 Pick Up at\ Pre Pull to Yard #### Route 2 Pull From Yard\ Deliver to Consignee\ Empty Return ### Load Drop Import #### Route 1 Chassis Pick Up\ Pick Up at\ Drop Load at Consignee\ Home Yard #### Route 2 Home Yard\ Empty Pick Up\ Empty Return ### Load Drop Import with Pre Pull #### Route 1 Pick up at\ Pre Pull to Yard #### Route 2 Pull From Yard\ Drop Load At\ Home Yard #### Route 3 Home Yard\ Empty Pick Up\ Empty Return ### Load Drop Import with multiple Pre Pulls #### Route 1 Pick Up at\ Pre Pull to Yard #### Route 2 Pull From Yard\ Drop Load at\ Home Yard #### Route 3 Home Yard\ Empty Pick Up\ Home Yard #### Route 4 Pull from Yard\ Empty Return ## Export Route Examples Please follow the below examples for how to structure routes for Exports in the TruckerZoom web application. ### Live Load Export #### Route 1 Empty Pick Up\ Load at Shipper\ Return Load to ### Pre Pull Export #### Route 1 Empty Pickup\ Pre Pull to Yard #### Route 2 Pull From Yard\ Load at Shipper\ Return Load to ### Empty Drop Export #### Route 1 Empty Pick Up\ Empty at Shipper\ Home Yard #### Route 2 Home Yard\ Load Pick Up\ Return Load to ### Empty Drop Export with Pre Pull #### Route 1 Empty Pick Up\ Pre Pull to Yard #### Route 2 Pull from Yard\ Empty at Shipper\ Home Yard #### Route 3 Home Yard\ Load Pick Up\ Return Load to ### Empty Drop Export with multiple Pre Pulls #### Route 1 Empty Pick Up\ Pre Pull to Yard #### Route 2 Pull from Yard\ Empty at Shipper\ Home Yard #### Route 3 Home Yard\ Load Pick Up\ Home Yard #### Route 4 Pull from Yard\ Return load to --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://manual.truckerzoom.com/training/daily-workflow-training/work-order-entry.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.