Appointment Scheduling
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In the TZ web application, there are three different status types for each appointment.
Appointment date only (no time, no confirmed by). Unconfirmed appointments are normally set the day after the ETA. This means the appointment is not confirmed with the receiver and will likely fall in that same date or day
Pre Alert with existing appointment date and time. If an order is still in Pre Alert status, the Pickup number and/or the LFD are still unknown. This information will be put into the order at a later date/time during Import Container Tracing.
Appointments that have the Pickup number and LFD available, and for which the receiver has been contacted confirming the appointment date and time.
The Track Shipment page available to customers will update as a work order progresses through the TZ web application.
Every morning at 8:00 am (central time), review Work Orders for the current day with missing drivers, and reschedule appointments to the following working day or possibly for the same day if drivers are available. Once scheduled, mark them as confirmed.
Only Freight Forwarders are allowed to know the dollar amount of charges for an order. Do NOT give such information to Consignees or Shippers.
When calling to schedule an appointment, remember to identify the company you work for, and ask to make an appointment for loading/export, or unloading/import.
For example:
"Hi, my name is <Name>, and I'm calling on behalf of <Trucking Company Name> to schedule an appointment for unloading an import container."
If you get sent to voice mail when attempting to schedule an appointment, leave a voice mail message with the trucking company dispatch telephone number.
In addition to scheduling the appointment, confirm the following information:
Container Number
Commodity
Delivery Address
Appointment Date and Time
Booking number
Container Size
Weight
Delivery Address
Appointment Date and Time
